What does it actually take to build a psychologically safe, people-centered support org?

Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retention, cross-functional visibility, and real professional growth.

Whether you’re a Support Manager, CX Ops leader, or mid-level IC looking to step into more influence, this episode is a practical guide to people-first growth, without chasing titles or burning out.

🔧 Sponsored by Supportman.io

What You’ll Find in This Episode
💡 Why psychological safety drives better performance
💡How to build meaningful career paths—whether or not they lead to people management
💡The systems that make anonymous feedback actually work
💡Why middle management deserves more resources
💡How to spot (and support) emerging leaders before they get burnt out

📌 Your Action Kit

👤 Connect with Alex Armstead on LinkedIn
📬 Get Weekly Tactical CX and Support Ops Tips 
🎧 Get more episodes of Live Chat with Jen Weaver