Live Chat with Jen Weaver
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
Podcasting since 2024 • 16 episodes
Live Chat with Jen Weaver
Latest Episodes
Let Go of the Legos: Why Delegation Makes You a Better Leader | Episode 16
Ever feel like your to-do list is calling the shots? Elyse Mankin has been there, and she figured out how to take back control.As Head of Support at Attio, Elyse knows firsthand how hard it is to shift from individual contributor to team...
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Season 1
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Episode 16
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48:04
What Makes People Stay: How to Lead Support Teams with Purpose | Episode 15
Let’s face it, support roles don’t always get the credit they deserve. Too often, people see them as just a pit stop on the road to something “better.” But what if it could be both a launchpad and a place worth landing?In this episode, I...
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Season 1
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Episode 15
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40:52
AI Isn't Plug-and-Play: How to Actually Get Support Data Right | Episode 14
No matter what industry you're in, everyone’s talking about AI. In support, it’s either the shiny new tool that’s supposed to fix everything or the thing causing confusion, pressure, and a lot of “what now?” moments for team leads. ...
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Season 1
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Episode 14
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30:07
Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data
Support teams are swimming in data, but how much of it actually helps you make better decisions?In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep ...
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Season 1
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Episode 13
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37:54
Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results
Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-s...
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Season 1
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Episode 12
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40:13
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